Domestic Service Desk
Your Business and IT
The service desk is the heart of a responsive IT Support organization. When you have an IT support issue, there is nothing like calling someone that you’re trust. Someone who is familiar with your environment and what you do. Then, having them remote into your computer, server or systems and resolving the problem while you’re still on the phone.
While not all IT support issues are that strait forward, a service desk that is deeply engaged with your organization is effective and improves productivity, satisfaction and lowers costs. When we onboard clients, our service desk is involved in the process from inception. In addition of becoming familiar the systems installed and how they need to be supported, they learn about the nature of the business and the people they will be supporting. This value is so critical that we often send service desk personnel to our customer’s site so they can increase their familiarity and develop report with the people they will be supporting.
The Network Providence Service Desk Advantage
- Customized support to meet the needs of your business
- Remote access and onsite support
- ITIL based Incident, Problem and Change Management
- All Service Desk operations are US based
Contact us today to discuss our Service Desk solution