Customer Focused Service Model

We are first and foremost a service organization.  We reject the notion that good information management can be delivered as a commodity and believe that understanding a customer’s needs and business situation is essential to providing quality service and guidance.  From the service desk, to engineering and account management, we engage our clients to provide them excellent service that is relevant and valuable to them.

With our managed services programs, one monthly fee covers all of your technology support needs which fosters a clear understanding of coverage  so you can budget for it.  We monitor, maintain and support your systems and end-points to prevent system outage as the cost and time to restore services is our expense.  This aligns our interest with our client’s interest to have a secure reliable and healthy network.

Think Enterprise, Be Practical

While our focus is on helping small to mid-market organizations implement and manage technology, our engineers backgrounds are primarily from large Enterprise and government IT.  The IT Industry has developed a set of tools to help manage the complexity of large scale environments.  Frameworks such as Enterprise Architecture (EA), Information Technology Infrastructure Library (ITIL), Service Delivery models and IT/Business alignment reflect industry best practices and potentially offer great value to organizations of all size.  Often organizations fail to realize the potential benefits of these methodologies because the implementations are overly complex, impractical and burdensome.

We help our clients leverage the principals of these methods, but deliver them in practical and appropriately scaled manner.  Selecting and implementing the components that address the real world challenges that that organization faces.

Health is Fundamental

We believe that a reliable and secure infrastructure is the foundation on which all business applications reside. Many organizations networks, servers and workstations have persistent or intermittent unresolved issues that affect performance and the reliability. Not only does this waste staff time and cause frustration, it can introduce vulnerabilities and undermines the confidence of employees and in some cases customers in the organization. We are experts in the hard work of identifying and remediating these types of issues. Once an environment is healthy we monitor systems and perform ongoing maintenance to keep it that way.

Security is Fundamental

We design, configure and manage every environment with security as a top priority. We actively track, assess and share security information with our customers. With our Security Services programs, we actively work with our clients to improve their security posture and responsiveness by developing security policy and awareness, selecting controls that are cost effective directly targeting the needs of the organization.

Architecture - The Art of Design

There is an elegance in building a solution that truly fits a customer needs. The key to a great technical solutions design: Purpose driven, cost effective and its architecture reflects the necessary insight to allow the organization to rely on it through the ever evolving demands of business.

We believe that the time and effort to design effective and sometimes elegant technology solutions results in better long term value and often in immediate savings.

Planning Requires Insight

Aligning technology management with business purpose requires understanding of the specific business purpose and a grasp of business principles and IT disciplines. It also requires an accurate assessment of the current state and the desired future state. At Network Providence, our mission is to serve our clients as a trusted partner by providing thoughtful guidance and insight.

Project Management is Accountable

Whether it’s deploying a whole new network, managing an office move or simply deploying a new business application we utilize a sound, accountable, process-driven approach to managing our customer projects.

We would like help your organization get to where you want to be. Let’s get started..